Conditions of sale
1.Seller
1.1 Specialgun Shop is based in Francavilla Fontana, in Via S.Francesco, 113 - 72021
1.2 These general conditions of sale (hereinafter only "General Conditions") govern the sale of products marketed by www.specialgun.it All product purchase contracts concluded through the website www.specialgun.it according to the procedures indicated therein, between Specialgun Shop (seller) and the customer, will be governed by these General Conditions.
2. Acceptance of the general conditions of sale
2.1 The contract stipulated between Specialgun Shop and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Specialgun Shop. which reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions transcribed below.
2.2 If the Customer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and, in any case, keep the these general conditions of sale, in compliance with the provisions of art. 7 of Legislative Decree no. 206/2005 on distance selling.
2.3 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.
3. Purchase methods
The Customer can only purchase the products present in the electronic catalog of www.specialgun.it
3.2 Correct receipt of the order is confirmed by an automatic email response, sent to the email address communicated by the Customer during the order procedure. This confirmation message will contain the date of execution of the order and an alphanumeric code "Order Number" to be used in any further communication with Specialgun Shop
The message presents all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections or changes. The customer will also be able to check the status of his order by accessing the web area dedicated to him. To access the dedicated area you will need to log-in from the site and then choose the "Orders" item.
3.3 In the event of non-acceptance of the order, Specialgun Shop undertakes to promptly notify the Customer via email.
3.4 All prices on the site are intended as public prices and, therefore, include 22% VAT. Specialgun Shop reserves the right to change prices at any time, without notice. Changing prices will not lead to claims for compensation from customers
4. Payment methods
4.1 PayPal
PayPal offers immediate and secure payment, uses major credit/debit cards.
4.2 Payment by bank transfer
By choosing this payment method, once the order has been placed it is necessary to follow the following procedure:
* make a bank transfer indicating in the reason: the number and date of the order, the name and surname of the person ordering it;
* the bank transfer must be made to: Beneficiary:
* Salvatore Pugliese Bank: POSTE ITALIANE
IBAN code: IT35U0760115900001028103792
BIC/SWIFT: BPPIITRRXXX
* Banking practice requires that the transfer made be credited to the beneficiary's current account no earlier than 3/5 working days after its execution, consequently the days between the date of placing the order and the date on which the order is made will be added to these days. which the Customer will arrange the bank transfer.
* If 7 days have passed from the date of acceptance of the order without Specialgun Shop having received credit for the bank transfer, the order will be cancelled.
5. Shipping methods
5.1 Express Courier
Specialgun shop ships with Express Courier SDA, BRT from Monday to Friday. The goods will be shipped only after receiving the payment or payment method on delivery. Shipping costs will be borne by the customer, also for what concerns repairs, modifications and any returns.
FREE SHIPPING THROUGHOUT ITALY FOR ORDERS OVER €150.
Upon delivery of the goods by the courier, the Customer is required to check:
That the number of packages delivered corresponds to what is indicated on the carrier's letter
That the packaging is intact, not damaged, nor wet or, in any case, altered, even in the closing materials (personalized adhesive tape)Conditions of sale
1.Seller
1.1 Specialgun Shop is based in Francavilla Fontana, in Via S.Francesco, 113 - 72021
1.2 These general conditions of sale (hereinafter only "General Conditions") govern the sale of products marketed by www.specialgun.it All product purchase contracts concluded through the website www.specialgun.it according to the procedures indicated therein, between Specialgun Shop (seller) and the customer, will be governed by these General Conditions.
2. Acceptance of the general conditions of sale
2.1 The contract stipulated between Specialgun Shop and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Specialgun Shop. which reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions transcribed below.
2.2 If the Customer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and, in any case, keep the these general conditions of sale, in compliance with the provisions of art. 7 of Legislative Decree no. 206/2005 on distance selling.
2.3 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.
3. Purchase methods
The Customer can only purchase the products present in the electronic catalog of www.specialgun.it
3.2 Correct receipt of the order is confirmed by an automatic email response, sent to the email address communicated by the Customer during the order procedure. This confirmation message will contain the date of execution of the order and an alphanumeric code "Order Number" to be used in any further communication with Specialgun Shop
The message presents all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections or changes. The customer will also be able to check the status of his order by accessing the web area dedicated to him. To access the dedicated area you will need to log-in from the site and then choose the "Orders" item.
3.3 In the event of non-acceptance of the order, Specialgun Shop undertakes to promptly notify the Customer via email.
3.4 All prices on the site are intended as public prices and, therefore, include 22% VAT. Specialgun Shop reserves the right to change prices at any time, without notice. Changing prices will not lead to claims for compensation from customers
4. Payment methods
4.1 PayPal
PayPal offers immediate and secure payment, uses major credit/debit cards.
4.2 Payment by bank transfer
By choosing this payment method, once the order has been placed it is necessary to follow the following procedure:
* make a bank transfer indicating in the reason: the number and date of the order, the name and surname of the person ordering it;
* the bank transfer must be made to: Beneficiary:
* Salvatore Pugliese Bank: POSTE ITALIANE
IBAN code: IT35U0760115900001028103792
BIC/SWIFT: BPPIITRRXXX
* Banking practice requires that the transfer made be credited to the beneficiary's current account no earlier than 3/5 working days after its execution, consequently the days between the date of placing the order and the date on which the order is made will be added to these days. which the Customer will arrange the bank transfer.
* If 7 days have passed from the date of acceptance of the order without Specialgun Shop having received credit for the bank transfer, the order will be cancelled.
5. Shipping methods
5.1 Express Courier
Specialgun shop ships with Express Courier SDA, BRT from Monday to Friday. The goods will be shipped only after receiving the payment or payment method on delivery. Shipping costs will be borne by the customer, also for what concerns repairs, modifications and any returns.
FREE SHIPPING THROUGHOUT ITALY FOR ORDERS OVER €150.
Upon delivery of the goods by the courier, the Customer is required to check:
That the number of packages delivered corresponds to what is indicated on the carrier's letter
That the packaging is intact, not damaged, nor wet or, in any case, altered, even in the closing materials (personalized adhesive tape)
.
Any damage or mismatch in the number of packages or indications must be immediately reported to the courier carrying out the delivery, adding the wording collection with reserve and specifying the reason on the appropriate accompanying document.
Even if the packaging is intact, the goods must be checked within eight days of receipt. Any hidden anomalies must be reported in the manner indicated above.
Any report beyond the aforementioned deadlines will not be taken into consideration. For each declaration the customer assumes full responsibility for what is declared. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered.
5.2 Collection in store
You can choose to collect your purchases in store at no additional cost by selecting the PICK UP IN STORE option in the checkout of your cart.
6. PRIVACY
6.1 Data controller of personal data provided or collected through navigation and use of the website www.specialgun.it, with registered office in Via s. Francesco 113, VAT number 02932810738.
6.2 Type and nature of the data being processed
Browsing data: the computer systems and software used to operate the website www.specialgun.it may acquire some personal data whose transmission is implicit in the use of Internet communication protocols. This category of data (which includes, by way of example and not limited to, IP addresses, domain names of the user's computer and addresses in URI notation) is collected by the Data Controller, for statistical purposes, in anonymous form. in order to check the correct functioning of the site. If it is necessary to ascertain any liability in the event of computer crimes perpetrated through or to the detriment of the site, it may be possible, through a series of cross-processing, to trace the user's identification.
Cookies: cookies are small text files that are automatically generated in the user's computer following navigation on the site. Cookies facilitate and simplify the interaction between the user and the website. The first among the many reasons to use cookies is their ability to store information about the individual website (language selection, number of visits, font size, etc.) In addition to this, they also facilitate the implementation of web services (registration, contents of shopping carts, newsletter subscriptions, viewing videos, etc.) and the collection of information on the habits of web users (number of visits, interesting content, users, etc.). All this helps to improve the user experience in using the website.
This site does not use so-called cookies. persistent or other user profiling systems. The website www.specialgun.it uses exclusively session cookies. These are automatically removed when you close the browser. The use of session cookies is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow safe and efficient exploration of the site. The session cookies used on this site avoid the use of other IT techniques potentially prejudicial to the privacy of users' browsing and do not allow the acquisition of personal identification data of the user. If the user prefers not to receive cookies, he can prevent their transmission by the website by appropriately configuring his browser. However, in some cases the use of some parts of the site may be conditioned by the storage of cookies and their deactivation could lead to a malfunction of the site www.specialgun.it
Data provided voluntarily by the User: the Owner receives and stores any data the user enters on the site or provides in any other way. This explicit and voluntary provision of personal data by the user may be necessary for access to certain services offered by the Owner. The personal data processed are essentially identification and billing data necessary for the purposes of the processing itself. In any case, the user can choose not to provide data or to request the deletion of the data collected, but this could make some site services unusable for the user.
Newsletter communications: by subscribing to the newsletter service for free, the user authorizes the processing of the data relating to their e-mail address in order to be updated on news and promotions presented by the site. At any time the user may request cancellation from the service by sending such request to [email protected]
6.3 Purpose of the processing
The data collected are processed by the Data Controller in compliance with the provisions set out by Legislative Decree 30 June 2003, n. 196 in order to make the services offered by the website www.specialgun.it usable
In particular, the data is collected, stored and processed for the purpose of allowing: a) the user's registration on the web portal; b) the conclusion of remote sales contracts; c) the execution of the same contracts; d) the sending of commercial information and informative material; e) sending contractual proposals; f) the development of statistical and anonymous analyzes on the general attitude towards consumption and the orientation of users' tastes.
6.4 Provision of data
As is well understood, the provision of personal data (relating, for example, to identity, contact details and billing data) is necessary to allow the Data Controller to be able to provide the services offered with the purposes set out in the previous point.
6.5 Place and method of processing
With the aim of fulfilling the purposes indicated in the previous point, personal data will be processed both manually and electronically. All data, at the Data Controller's headquarters or at other secondary offices of the same, will be processed in compliance with the minimum security measures prescribed by the Legislator.
6.6 Data communication
The data may be communicated to:
a) employees and collaborators of the Data Controller as data processors;
b) Third party companies or professionals for any management needs of the website for its correct functioning and maintenance;
c) Third-party companies or professionals specialized in the management of commercial information with the aim of fulfilling any legal requirements (think for example of billing data communicated to a chartered accountant);
d) Third party companies or professionals for the management of administrative and legal matters; d) anyone who is a legitimate recipient of communications required by current legislation.
6.7 Data Retention
All data acquired cannot be used for purposes other than those indicated above and will be kept for the period necessary to achieve them. After this deadline, the data will be deleted or transformed into anonymous form. For detailed data on purchases and services, retention times will not be longer than those established by current legislation.
6.8 Use by minors
Minors are not authorized to purchase products through the website www.specialgun.it. Products classified as toys are also actually sold on this website, but they are intended for sale to adults. Users who are minors may use the website www.specialgun.it only with the supervision of a parent or guardian.
- advertising and marketing such as the sending of advertising, promotional and information material on products and services, as well as for statistical analyzes aimed at detecting the degree of satisfaction with the services/products offered. In any case, the Customer may exercise the rights referred to in the art. 7 Legislative Decree 196/2003 in the manner indicated in point 11 of this information.
6.9 Rights of the interested party
In relation to the processing of personal data, the interested party may exercise, also by delegation or power of attorney to a natural person or association, the rights recognized by the art. 7 of Legislative Decree 196/2003: the right to access data; the right to obtain rectification and/or updating and/or integration of data; the right to obtain cancellation and/or transformation into anonymous form and/or blocking of data where processed in violation of the law; the right to object to processing for legitimate reasons; the right to object to processing for advertising and commercial purposes.
6.10 Exercise of rights pursuant to art. 7 Legislative Decree 196/2003
The rights provided for in the art. 7 of the Code regarding the protection of personal data can be exercised by writing to Specialgun di Salvatore Pugliese via s.Francesco 113 – 72021 Francavilla Fontana (Br)
7. WARRANTY
All products purchased from SPECIALGUN SHOP have a 24-month warranty on manufacturing defects following inspection by our technical office.
The replicas are tested at the time of packaging by the manufacturer, however if a purchased item has a defect upon delivery, we will replace it
The battery and charger are included by the manufacturer as a free gift for the first use and are not subject to any form of guarantee.
All consumable parts, even abnormal ones, and all breakages/defects resulting from improper use or ignorance of the functioning of the products are not covered by the warranty. This category includes the use of unsuitable and/or compliant devices, unsuitable and/or compliant batteries, unsuitable and/or compliant pellets and/or gas.
All malfunctions are not covered by the warranty not directly attributable to a manufacturing defect.
SPECIALGUN SHOP does not assume any responsibility and excludes from the guarantee any charge for damage to people or things and is limited exclusively to the replacement of parts recognized as defective.
If the object is found to be defective, the customer will be reimbursed for the costs incurred for packaging and shipping. Labor and spare parts will be replaced free of charge.
IF the warranty conditions are not valid, SPECIALGUN SHOP will retain the item until the shipping costs are borne by the customer.
The guarantee is valid only and exclusively in the presence of proof of purchase (receipt or invoice), it becomes void if the objects are disassembled/tampered with by unauthorized personnel or if any guarantee seals are removed, tampered with or counterfeited.
The characteristics of the products may vary from the photos and descriptions even without notice.
ACM PRODUCTS
ALL ACM ITEMS (I.E. CHINESE IMPORT ITEMS) MAY HAVE COSMETIC DEFECTS AND/OR IMPERFECTIONS NOT ATTRIBUTABLE TO SPECIALGUN SHOP AND IN ANY CASE NOT DISPUTED AS AN INTEGRAL PART AND CHARACTERISTIC OF THE LOWCOST PRODUCT.
Dot, headphones, acm torches are not covered by any guarantee, they are sold as to be tested and the goods can only be returned for manufacturing defects within 14 days of receipt of the goods. Purchases made on our site are protected by Legislative Decree no. 185 of 22 May 1999, which provides the possibility for the consumer to exercise the right of withdrawal.
8. WITHDRAWAL
If the customer is not satisfied with the purchase, he or she can return it as required by current Legislative Decree. 206/2005.
The deadline for exercising this right is 14 days. This period of time will be counted from receipt of the goods. The buyer is required to communicate the aforementioned wish via registered letter with return receipt to the following address:
SpecialGun by Pugliese Salvatore
Via San Francesco, 113
72021 Francavilla Fontana (BR)
The refund will be made using the same payment method selected at the time of purchase.
To exercise the right of withdrawal it is necessary that:
1. the Customer expresses his desire to exercise the right of withdrawal in the manner described above;
2. the customer specifies the order number;
3. the purchased good is intact and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment: instruction manuals, etc...);
4. the customer waits for the confirmation email;
5. Redelivery costs are borne by the Customer himself.
Once the goods arrive at the Seller's warehouse, they will be examined to assess any damage or tampering not resulting from transport.
After having checked the integrity of the goods, the refund procedure will be activated, according to the selected method, no later than 14 days from receipt of the returned goods.
The amount paid will be refunded, including the costs of the first delivery (except additional costs resulting from choosing a type of delivery other than the least expensive one for the standard delivery offered)
REFUNDS ON PAYPAL TRANSACTIONS
Starting from March 5, 2020, if the buyer who makes a purchase on the WWW.SPECIALGUN.IT website selects the form of payment with the PayPal system, where subsequently the same buyer requests a refund for any reason and for any reason of the amount paid, this refund will not include the fees withheld by PayPal (equal to a fixed sum of €0.35 + a variable sum equal to 3.4% of the amount paid), but only the net amount of the transaction. Furthermore, any tariffs relating to transport, etc. could also be further deducted from this net amount. etc., for any reason and in any form, thus proceeding to refund only the resulting net amount.
What happened before 05-03-2020?
It happened that a PayPal transaction cost the seller 0.35 euros for a fixed rate (i.e. referring to the single transaction) + 3.4% variable rate referring to the amount paid. In the event of a refund, i.e. if the buyer exercised the so-called "right of reconsideration or withdrawal", it was only the fixed fee of 0.35 euros that PayPal did not return to the seller, while instead the variable fee, equal to 3.4 % of the amount paid by the buyer was regularly refunded. Let's take an example of what happened before 05-03-2020: a buyer who had spent, for example, 1,000.00 euros, if he thought better of it before leaving, would receive a refund of 1,000.00 euros (the 0.35 remain the responsibility of the seller, but all in all it was a practically negligible amount that the seller could cover).
But since March 5, 2020, things have changed. That is, with the new PayPal rules regarding refunds on commercial transactions, when a seller makes a refund to a buyer, PayPal will not refund the seller but rather retains both the fixed and variable fees (READ HERE). Let's take an example of what happens starting from March 5, 2020: if a buyer spends 1,000.00 euros on a purchase, PayPal withholds from the seller 0.35 euros fixed fee + 3.4% variable fee on the amount paid, which corresponds to €34.00 in commissions. If after 5 minutes the buyer changes his mind and asks for a refund, from 5 March 2020, given that PayPal no longer returns to the seller either the 0.35 euro fixed rate or the 34.00 euro variable rate commissions, the buyer receives a refund of only 965.65 euros. That is, the fees will not be included in the refund, but will always remain the responsibility of the buyer, as they are permanently retained by PayPal. This applies regardless, for any type of refund, for any reason and for any reason.